Terms of service
Terms & Conditions
Welcome to She’s Got The Vibe. By accessing our website or purchasing from us, you agree to the following terms and conditions.
Age Requirement
She’s Got The Vibe sells products intended for adults. You must be 18 years or older to purchase age-restricted adult products from our store.
By purchasing these products, you confirm that you meet the applicable legal age requirements.
Products & Information
We do our best to ensure product descriptions, images, specifications and pricing are accurate and up to date.
Product colours and appearance may vary slightly due to photography, screens, packaging updates or manufacturer changes.
We reserve the right to correct errors or update product information where necessary.
Pricing & Payments
All prices are displayed in the currency shown on our website at the time of purchase.
Prices, promotions and availability may change without notice. A product being advertised or displayed does not guarantee ongoing availability.
Payment must be successfully completed before an order is processed.
Orders
We reserve the right to cancel or refuse an order where reasonably necessary, including where there has been a pricing or stock error, suspected fraudulent activity, payment issue or legal restriction affecting the sale or delivery of a product.
If we cancel an order after payment has been received, the applicable amount will be refunded.
Product Use
Please read and follow all instructions, warnings and care information supplied with your product.
Products should only be used for their intended purpose.
Where relevant, check compatibility between toys, lubricants, condoms and other products before use and follow the manufacturer’s instructions.
Health & Personal Information
Information provided on our website is general information only and is not intended to replace professional medical advice.
If you have concerns about whether a product is suitable for you, seek advice from an appropriately qualified health professional before use.
Returns, Refunds & Faulty Products
Returns, refunds and faulty-product claims are handled in accordance with our Return and Refund Policy and your rights under the Australian Consumer Law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
Shipping
Orders are shipped in accordance with our Shipping & Delivery Policy.
International customers are responsible for checking whether products can legally be imported into their destination and may be responsible for applicable customs duties, taxes or import charges.
Intellectual Property
Unless otherwise stated, the content created for the She’s Got The Vibe website—including our branding, written content and original graphics—is owned by or licensed to She’s Got The Vibe and must not be copied, reproduced or used commercially without permission.
Third-party product names, trademarks, images and other materials remain the property of their respective owners.
Website Use
You agree not to misuse our website, attempt to interfere with its operation, engage in fraudulent activity or use the website for unlawful purposes.
Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal obligations. The current version published on our website will apply.
Contact Us
Questions about these Terms & Conditions can be sent to She’s Got The Vibe through our Contact page.