Shipping policy
Shipping & Delivery
We know that once you’ve ordered your goodies, you want them in your hands ASAP. 🩷 We aim to get orders packed and on their way as quickly as possible.
Order Processing
Orders are generally packed and dispatched within 2-4 business days. During sales, launches, public holidays or particularly busy periods, processing may take a little longer.
If there is an unexpected delay with your order, we’ll do our best to keep you updated.
Discreet Packaging
Your privacy matters to us. Orders are shipped in plain, discreet outer packaging with no indication of the contents inside.
Australian Shipping
Shipping costs are calculated and displayed at checkout based on the shipping options available for your order.
Once your order has been dispatched, delivery times are controlled by the shipping carrier and may vary depending on your location.
Where tracking is available, your tracking information will be provided once your order is on its way.
International Shipping
International shipping is available to selected destinations.
Customers are responsible for ensuring the products they order can legally be imported into their destination country. Import restrictions for adult products can vary between countries.
International orders may also be subject to customs duties, taxes, import fees or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may cause additional delivery delays outside our control.
Incorrect Shipping Addresses
Please double-check your delivery details before completing your order.
If you notice an error, contact us as soon as possible. We’ll happily update the address if the order has not yet been dispatched.
Once an order has been sent, we may be unable to redirect it. Additional postage charges may apply if an order is returned to us because an incorrect or incomplete address was provided.
Lost, Delayed or Damaged Parcels
Once your parcel is with the shipping carrier, delays can occasionally happen.
If your tracking appears to have stopped updating or you believe your parcel may be lost, please contact us and we’ll help investigate.
If your parcel arrives damaged, please contact us as soon as possible and keep the packaging and contents while we work through the issue with you.
Questions?
Need help with shipping or wondering whether we can send to your location? Contact She’s Got The Vibe through our Contact page and we’ll be happy to help. 🩷